Facebook user’s quest to recover hacked business account highlights lack of customer service When Tiffany White had her Facebook accounts hacked and couldn’t log in, she lost a lot. The Seattle-area entrepreneur spent… Read More
T-Mobile’s next ‘Un-carrier’ target: Customer service T-Mobile has set its “Un-carrier” sights on what it calls the broken customer service process. T-Mobile today said it is… Read More
Terror at 30,000 feet: I can’t get the WiFi to work SOMEWHERE OVER MEMPHIS – I’ve never been a fan of tech support. Perhaps it comes from having survived the most… Read More
Twitter tests feature allowing businesses to create custom profiles in direct messages As Facebook pushes to include more bots in its messaging feature, Twitter has shifted in the opposite direction. The social… Read More
Salesforce adds ‘Einstein’ artificial intelligence tools to its customer service platform Call centers ain’t what they used to be. That’s because customers rely on an increasingly wide range of tools to… Read More
All I wanted was the free movie! Adventures in Google customer service Last week I read that Google was offering a free movie to Chromecast owners to celebrate the streaming device’s 2nd birthday.… Read More
Zappos tries out surge pay for call center workers Zappos.com, the online shoe and clothing retailer owned by Amazon.com, is bringing the concept of Uber’s surge pricing to customer… Read More
The secret to getting Amazon’s best customer service There’s a classic tech industry joke. A jet is lost in dense fog and low on fuel. The pilot, desperate… Read More
Can you hear me now? Verizon ranked highest in customer care for fourth time in a row For the fourth time in a row, Verizon was recognized by J.D. Power and Associates for the best customer care… Read More
Why it’s not always a good idea to give customers what they want There’s no denying it…customers are critical to your success. So if you’re not solving problems that they care about, then… Read More
Expedia dials up virtual agent to assist with customer service You may have already encountered Jenn, the friendly virtual travel agent who answers questions about everything from mileage plans to… Read More
